Ultimately only succeeds by engaging hearts and minds. Organisational change can only be built upon team and individual change. Strong and supportive leadership can ensure that the individual changes support the organisational change. The nature of that support depends upon the characteristics of the organisation. Understanding organisational metaphors such as machine, political or organism is key to determining the kind of leadership required. But in all cases, change needs to come from within rather than just be driven from the top. According to Senge and Cameron & Green the role of change management is to ensure that ‘within’ commits to and delivers the change.